Complaints book

Identification of the complaining consumer

First name *

Last name *

Phone Number *

Email *

Identification document *

Document number *

City *

Province *

District *

Street/Nº *

This applies if the claimant is a minor

Guardian's name

Identification document *

Document number *

Identification of the contracted good

ProductService

Detail of the Claim and Order of the Consumer

ClaimComplaint

*Claim: Dissatisfaction related to products or services

*Complaint: Dissatisfaction not related to products or services; or discomfort or discontent regarding customer service.
malestar o descontento respecto a la atención al público.

Observations and actions taken by the provider

Response communication date: [FECHA_RESPUESTA]

Descripción: “Al ser un reclamo virtual, su caso será derivado al área
de atención al cliente, a fin de dar respuesta dentro del plazo
legalmente establecido.

I authorize notification of the result of the claim to the consigned mail

YesNo

(*) Required fields

* The formulation of the claim does not prevent the person from resorting to other dispute resolution channels nor is it a prerequisite.

* The provider must respond to the claim within a period not exceeding (30) thirty calendar days, being able to extend the period up to (30) thirty more days, prior communication to the consumer.

I accept the use of my data. (*)

informes@traduce.com.pe

(+51) 959 092 457