{"id":5465,"date":"2025-02-17T11:06:23","date_gmt":"2025-02-17T16:06:23","guid":{"rendered":"https:\/\/traduce.com.pe\/?page_id=5465"},"modified":"2025-07-18T09:39:10","modified_gmt":"2025-07-18T14:39:10","slug":"libro-de-reclamos","status":"publish","type":"page","link":"https:\/\/traduce.com.pe\/en\/libro-de-reclamos\/","title":{"rendered":"Complaints book"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5465\" class=\"elementor elementor-5465\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e3a925 elementor-section-boxed elementor-section-height-default elementor-section-height-default default-style\" data-id=\"5e3a925\" data-element_type=\"section\" data-settings=\"{&quot;rt_color_sets&quot;:&quot;default-style&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-68cbfd9\" data-id=\"68cbfd9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25fa465 elementor-widget elementor-widget-html\" data-id=\"25fa465\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n    p{\n        margin-bottom: 0px\n    }\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76e5a86 elementor-widget elementor-widget-rt-contact-form-7\" data-id=\"76e5a86\" data-element_type=\"widget\" data-widget_type=\"rt-contact-form-7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5476-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"5476\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/5465#wpcf7-f5476-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/5465#wpcf7-f5476-o1\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"5476\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.3\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5476-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<p><script src=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/moment.js\/2.30.1\/moment-with-locales.min.js\" integrity=\"sha512-4F1cxYdMiAW98oomSLaygEwmCnIP38pb4Kx70yQYqRwLVCs3DbRumfBq82T08g\/4LJ\/smbFGFpmeFlQgoDccgg==\" crossorigin=\"anonymous\" referrerpolicy=\"no-referrer\"><\/script>\n<\/p>\n<p><script>\n jQuery(document).ready(function(){\n moment.locale('es');\n var fRtp = jQuery('.s-fecharpt').text();\n \n var newDate = moment().add(30, 'days').format('DD [de] MMMM [de] YYYY');\n fRtp = fRtp.replace('[FECHA_RESPUESTA]', newDate);\n jQuery('.s-fecharpt').text(fRtp);\n })\n<\/script>\n<\/p>\n<style>\n textarea,\n input[type=text],\n select{\n width: 100%;\n }\n<\/style>\n<div class=\"frm-azul mt-3\">\n\t<div class=\"rt-heading-wrapper style-4 mb-3\">\n\t\t<h3 class=\"rt-heading style-4\">Identification of the complaining consumer\n\t\t<\/h3>\n\t<\/div>\n\t<div class=\"row form-group\">\n\t\t<div class=\"col-md-6\">\n\t\t\t<p><label>First name *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"txt-nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"txt-nombre\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"col-md-6\">\n\t\t\t<p><label>Last name *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"txt-apellido\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"txt-apellido\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row form-group\">\n\t\t<div class=\"col-md-6\">\n\t\t\t<p><label>Phone Number *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"txt-telf\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"txt-telf\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"col-md-6\">\n\t\t\t<p><label>Email *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"txt-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"txt-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row form-group\">\n\t\t<div class=\"col-md-6\">\n\t\t\t<p><label>Identification document *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"cbo-doc\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"cbo-doc\"><option value=\"RUC\">RUC<\/option><option value=\"DNI\">DNI<\/option><option value=\"Pasaporte\">Pasaporte<\/option><option value=\"CE\">CE<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"col-md-6\">\n\t\t\t<p><label>Document number *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"txt-num-doc\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"txt-num-doc\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row form-group\">\n\t\t<div class=\"col-md-6\">\n\t\t\t<p><label>City *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"txt-departamento\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"txt-departamento\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"col-md-6\">\n\t\t\t<p><label>Province *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"txt-provincia\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"txt-provincia\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row form-group\">\n\t\t<div class=\"col-md-6\">\n\t\t\t<p><label>District *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"txt-distrito\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"txt-distrito\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"col-md-6\">\n\t\t\t<p><label>Street\/N\u00ba *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"txt-direccion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"txt-direccion\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<h6 class=\"rt-heading style-4\"><br \/>\nThis applies if the claimant is a minor\n\t<\/h6>\n\t<div class=\"row form-group\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<p><label>Guardian's name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"txt-tutor-nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"txt-tutor-nombre\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row form-group\">\n\t\t<div class=\"col-md-6\">\n\t\t\t<p><label>Identification document *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"cbo-tutor-doc\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"cbo-tutor-doc\"><option value=\"RUC\">RUC<\/option><option value=\"DNI\">DNI<\/option><option value=\"Pasaporte\">Pasaporte<\/option><option value=\"CE\">CE<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"col-md-6\">\n\t\t\t<p><label>Document number *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"txt-tutor-num-doc\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"txt-tutor-num-doc\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"frm-verde mt-3\">\n\t<div class=\"rt-heading-wrapper style-4 mb-3\">\n\t\t<h3 class=\"rt-heading style-4\">Identification of the contracted good\n\t\t<\/h3>\n\t<\/div>\n\t<div class=\"row form-group\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"rd-tipo\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"rd-tipo\" value=\"Producto\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Product<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"rd-tipo\" value=\"Servicio\" \/><span class=\"wpcf7-list-item-label\">Service<\/span><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row form-group\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"txt-tipo-descrip\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Description *\" name=\"txt-tipo-descrip\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"frm-azul mt-3\">\n\t<div class=\"rt-heading-wrapper style-4 mb-3\">\n\t\t<h3 class=\"rt-heading style-4\"><br \/>\nDetail of the Claim and Order of the Consumer\n\t\t<\/h3>\n\t<\/div>\n\t<div class=\"row form-group\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"rd-detalle\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"rd-detalle\" value=\"Reclamo\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Claim<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"rd-detalle\" value=\"Queja\" \/><span class=\"wpcf7-list-item-label\">Complaint<\/span><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row form-group\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<p>*Claim: Dissatisfaction related to products or services\n\t\t\t<\/p>\n\t\t\t<p>*Complaint: Dissatisfaction not related to products or services; or discomfort or dissatisfaction with customer service.\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row form-group\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"txt-detalle-descrip\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Description *\" name=\"txt-detalle-descrip\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row form-group\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"txt-detalle-pedido\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Order *\" name=\"txt-detalle-pedido\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row form-group\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"file-detalle\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"file-detalle\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"frm-verde mt-3\">\n\t<div class=\"rt-heading-wrapper style-4 mb-3\">\n\t\t<h3 class=\"rt-heading style-4\"><br \/>\nObservations and actions taken by the provider\n\t\t<\/h3>\n\t<\/div>\n\t<div class=\"row form-group\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<p><span>Response communication date: <\/span><span class=\"s-fecharpt\">[FECHA_RESPUESTA]<\/span>\n\t\t\t<\/p>\n\t\t\t<p>Description: \"As it is a virtual claim, your case will be referred to the customer service area, in order to respond within the legally established\u00a0term\".\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"frm-azul mt-3\">\n\t<div class=\"rt-heading-wrapper style-4 mb-3\">\n\t\t<h3 class=\"rt-heading style-4\"><br \/>\nI authorize notification of the result of the claim to the consigned mail\n\t\t<\/h3>\n\t<\/div>\n\t<div class=\"row form-group\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"rd-autoriza\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"rd-autoriza\" value=\"SI\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">I accept the use of my data<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"rd-autoriza\" value=\"NO\" \/><span class=\"wpcf7-list-item-label\">No<\/span><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row form-group\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<p class=\"txt-danger\">(*) Required fields\n\t\t\t<\/p>\n\t\t\t<p>* The formulation of the claim does not prevent the person from resorting to other dispute resolution channels nor is it a prerequisite.\n\t\t\t<\/p>\n\t\t\t<p>* The provider must respond to the claim within a period not exceeding (30) thirty calendar days, being able to extend the period up to (30) thirty more days, prior communication to the consumer.\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"row form-group\">\n\t\t<div class=\"col-md-12\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"chk-acepto\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"chk-acepto[]\" value=\"Acepto el uso de mis datos. (*)\" \/><span class=\"wpcf7-list-item-label\">I accept the use of my data. (*)<\/span><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"row form-group mt-3\">\n\t<div class=\"col-md-12 text-center\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" id=\"btn-enviar\" type=\"submit\" value=\"SEND MY DATA\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><input type='hidden' class='wpcf7-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Identificaci\u00f3n del consumidor reclamante Nombres * Apellidos * Tel\u00e9fono o celular * Email * Documento de identidad * RUCDNIPasaporteCE N\u00b0 de documento * Departamento * Provincia * Distrito * Direcci\u00f3n * Esto aplica si el reclamante es menor de edad Nombre del tutor Documento de identidad * RUCDNIPasaporteCE N\u00b0 de documento * Identificaci\u00f3n del bien [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5465","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/traduce.com.pe\/en\/wp-json\/wp\/v2\/pages\/5465","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/traduce.com.pe\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/traduce.com.pe\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/traduce.com.pe\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/traduce.com.pe\/en\/wp-json\/wp\/v2\/comments?post=5465"}],"version-history":[{"count":10,"href":"https:\/\/traduce.com.pe\/en\/wp-json\/wp\/v2\/pages\/5465\/revisions"}],"predecessor-version":[{"id":5502,"href":"https:\/\/traduce.com.pe\/en\/wp-json\/wp\/v2\/pages\/5465\/revisions\/5502"}],"wp:attachment":[{"href":"https:\/\/traduce.com.pe\/en\/wp-json\/wp\/v2\/media?parent=5465"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}